Syneto Syneto
Case Study · 2026

Pharma DNA — Edge resilience in a regulated industry.

How a European pharmaceutical group replaced legacy branch-office IT at 23 manufacturing sites with HYPER Edge G2 — and cut local IT staffing burden by 60%.

Companies
5,000+
Partners
250+
CSAT
98%
Bytes lost
$0
SYNETO  |  CASE-STUDY-PHARMA-DNA  |  CASE STUDY v1.0 EN-IT-ES
Case Study02
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About this document

Publisher

Syneto SpA

Via Cefalonia 70, Brescia 25124, Italy

VAT RO15999720 · REG J35/2971/2003

Contact: [email protected]

Phone: +39 051 095 3000

Web: https://syneto.eu

Offices

Italy (HQ) · Brescia

Romania · Timișoara

Spain · Madrid

Certifications

ISO 9001 — Quality Management

ISO/IEC 27001 — Information Security

Copyright & trademarks

© 2026 Syneto SpA. All rights reserved. "Syneto", the Syneto logo, "SynetoOS", "Syneto CENTRAL", "Hyperion", "HYPER Core", "HYPER Edge", and "HYPER Echo" are trademarks of Syneto SpA. All other trademarks are the property of their respective owners.

Document scope

Multi-site rollout case study: GxP audit requirements, fleet topology with HYPER Echo central vault, before/after operational metrics, regulator response.

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Background03
Chapter 01 · Background

The challenge.

Sites
23
Countries
8
Production / day
24×7
GxP audits / yr
11
Continuous QC

24/7 quality-control software on every line. Downtime stops production immediately.

GxP audit trail

Every operator action must be logged with tamper-evident integrity for FDA / EMA inspections.

No on-site IT

Plants have engineering staff, not IT. Every server issue needed a road trip from the central team.

Tape failures

Weekly tape job failures. Restore drills exposed unrecoverable gaps in protection.

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The Syneto approach04
Chapter 02 · The Syneto approach

Architecture.

Plant IT-001 (Italy) Plant IT-002 Plant FR-001 Plant ES-001 19 more plants 8 countries HYPER Edge G2 Per-plant fanless MPLS / VPN Outbound to HQ HYPER Echo central vault European HQ (Brescia) CENTRAL Single console
One HYPER Edge G2 per plant. All 23 plants replicate Recovery Points to a central HYPER Echo vault in Brescia. CENTRAL is the single management console.
One HYPER Edge G2 per plant, fanless 16-core config — wall-mounted in the existing IT closet (no rack required).
Each plant replicates Recovery Points to a central HYPER Echo vault at the European HQ datacentre.
Single Syneto CENTRAL tenant — IT manages all 23 sites from one dashboard.
NIS2 Package add-on for MFA + audit-log immutability — satisfies GxP "computerised systems" requirements.
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Results05
Chapter 03 · Results

Outcomes after 12 months.

Local IT burden reduction
−60%
Tape jobs
0
RPO (all sites)
<1 min
GxP audits passed
23/23
Audit prep cycle 90-day overtime → On-demand PDF export
IT site visits ~6 / month → ~1 / quarter
Backup window 8 h / night → Continuous
Recovery from loss Tape lottery → <1 hour from vault
CENTRAL · Pharma fleet · 23 plants
23/23
Plants online
100%
GxP audit ready
93,124
RPs / 24h
47s
Mean RPO
14:23OKplant/it-pa-014 · audit-log export sent to FDA inspector (signed PDF)
13:01OKfleet · monthly GxP drill complete (23/23 passed)
09:42INFOplant/fr-li-002 · firmware 6.8.2 push completed
Audit week used to mean a 90-day overtime cycle. Now we click "Export Audit Trail" in CENTRAL and the inspector has a signed PDF in minutes. The technology stopped being the bottleneck.Head of IT Infrastructure, pharmaceutical group (8 countries, 23 manufacturing sites)
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Support & contact06
Chapter 04 · Support & contact

About Syneto & next steps.

Syneto designs and manufactures the complete Hybrid Cloud Ecosystem — hypervisor, data management, data protection and disaster recovery in a single plug & play platform. Founded in 2008, headquartered in Brescia and Timișoara, serving 5,000+ European businesses.

5,000+
Companies served
250+
Channel partners
18+
Years building HCI
$0
Ransom ever paid
European engineering

Designed, built and supported in Europe. ISO 9001 and ISO/IEC 27001 certified operations.

Plug & play deployment

Production-ready in under 30 minutes. No multi-vendor integration, no professional services required.

Single-vendor support

One contract, one phone number, one SLA — for the entire stack. Local language support.

Zero ransom paid

Across 18+ years of customer deployments, no Syneto customer has ever paid ransom following a cyber incident.

Single-vendor support — one contract, one phone number, one SLA for the entire stack. Three response tiers, all delivered by Syneto engineers in your language.

PlanResponseCoverageWho it's for
EssentialNBD — 8×5Software + hardwareBranch offices, test & dev
Business4 h — 24×7Software + hardwareProduction workloads
Mission-Critical1 h — 24×7Software + hardware + TAMBusiness-critical sites, DR

Talk to Syneto

Customer Support Portal

support.syneto.eu

Help Center

help.syneto.eu

Syneto Academy

academy.syneto.eu

Partner Portal

partners.syneto.eu

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Ready to simplify?.

Join 5,000+ European companies that trust Syneto.

Italy HQ
Via Cefalonia 70
Brescia 25124
Romania
Bastion Office
Timișoara 300054
Spain
Calle Antonio Arias 6
Madrid 28009
Web
syneto.eu
syneto.eu [email protected] +39 051 095 3000
SYNETO SPA · VAT RO15999720 · REG J35/2971/2003 · ISO 9001 · ISO/IEC 27001